Help center
Plateback Support
Need a hand with a restaurant, photo, map, or import? We’re here to help.
Contact support
Describe what happened, what you expected, and the iPhone and iOS version you’re using. Screenshots are welcome, but please do not send passwords or access tokens.
Quick help
A restaurant or map location looks wrong
Open the restaurant in Apple Maps or Google Maps from its Plateback profile to compare the listing. When contacting support, include the restaurant name and the original link you imported.
A photo will not upload
Confirm Plateback has Photos access in iOS Settings and try again on a stable connection. If an upload continues to fail, include the approximate time of the attempt in your support email.
Sharing from another app does not open correctly
Make sure Plateback is updated, then share the restaurant, Instagram link, or selected photo again. Some third-party links can expire or expose limited information.
How do I remove my information?
You can delete individual restaurants, photos, and custom tags inside Plateback. To permanently delete the account and its associated data, open Account > Settings > Delete account.
Privacy
Learn what Plateback stores and how your information is handled in our Privacy Policy.